We're often asked, "How do I reset my password for my administrator account on Google Apps?"

The answer is relatively simple. Follow the instructions below to try two simple steps before contacting us for support.  If either of the methods below fail, we'd be more than happy to help you get your Admin Account password reset for your Google Apps (Google Apps Standard, Business, Non-Profit, or Education versions all apply).

To reset the administrator password:

• Go to the sign in page for the Google Apps administrator control panel.
  
  The URL is https://www.google.com/a/cpanel/primary-domain-name, where primary-domain-name is the domain name you used to sign up for Google Apps.
  
  
• Click Can't access your account?
  
  The link appears below the Sign in button. 
  
  
  
  

1. Click Reset your administrator password.
   
   If your Google Apps account allows automated password reset, a page appears with a CAPTCHA word verification test.*
   
   
2. Enter the letters from the CAPTCHA into the text field, then click Submit.
   
   When you correctly solve the CAPTCHA, Google sends a message to the secondary email address associated with your Google Apps account. The confirmation page shows the domain name of the secondary email address to help you identify it.
   
   
3. If you have access to the secondary email address, sign in to that account, open the message with the subject line Google Password Assistance, and follow the link that appears in the message.
   
   The link takes you to a page where you can select which administrator account to reset the password for and enter the new password. 
   
   If you don't find the message in the Inbox, check the Spam and Trash folders to ensure that your provider hasn't filtered the message. If you can't find the message, continue with the steps below to reset the password using the domain verification method.

If you don't have access to the secondary email address, or can't find the reset instructions that Google sent to that address, you can verify that you own your domain and have Google send the instructions to a different email address.

1. After following the steps above, click Reset your administrator password by domain verification on the confirmation page that appeared after you submitted the CAPTCHA. 
   
   By completing the following steps, you verify that you are in fact an administrator for your account by demonstrating that you can update domain records, as you did during the domain verification when you signed up for Google Apps.
   
   
   
   
2. Enter the email address to which you want Google to send the password reset instructions.
   
   
3. Click Continue with domain verification.
   
   
   
   
4. Complete the steps described on the page that appears to create a CNAME record.
   
   For details, including specific instructions for popular domain providers, see Create a CNAME record.
   
   
5. Click I've completed the steps above, continue.
   
   Please allow up to 48 hours for Google to verify the CNAME changes and send the password reset instructions to the email address you entered at step 2.
   
   
6. Sign in to the specified email account, open the message with the subject line Google Password Assistance, and follow the link that appears in the message. 
   
   The link takes you to a page where you can select which administrator account to reset the password for and enter the new password. 
   
   If you don't find the message in the Inbox, check the Spam and Trash folders to ensure that your provider hasn't filtered the message. If you can't find the message, G-Apps Masters Support for assistance.

*The automated reset option isn't enabled for all accounts. If the automated reset option is disabled for your account, you see a Help Center article rather than the CAPTCHA screen. You need to contact G-Apps Masters Support to reset the administrator password.