Michael
posted this on May 04, 2011 05:22 pm
We've received several complaints over the last 48 hours of users in various browsers (Chrome, Firefox, IE, Safari) experiencing sudden changes to the user interface for Google Docs (specifically) - but also other language related portions of Google Apps (GMail and others).
What's Happening?
A user will login to Google Apps GMail, everything looks fine.... The user then opens "Documents" for Google Docs and ends up seeing foreign language cahracters (Chinese, Japanese, Arabic). Looking at the Google Docs Settings reveals either no selected Language, or English (US).
How to Fix?
The easiest way to fix this (when possible) is to login to Google Docs, click the location where "Settings" should be (upper right corner, possibly with a drop down arrow), and click on the first option. Because this is often found in foreign languages, it may take a few tries to navigate.
Once inside the "Settings", the very first drop down option will be for Language selection. Change the language to either English (US) or English (UK). Once the interface returns to normal, select the proper English version that fits your needs.
Google is aware of an issue with various language occurrences similar to this and is working on a remedy.